Last updated: July 13 2026
This website is operated by Matterial Ltd ("Matterial", "we", "us", "our"). By visiting our site or purchasing from us, you agree to be bound by these Terms of Service, including any policies referenced here (such as our Privacy Policy and Refund Policy). If you don't agree, please don't use the site.
We may update these Terms at any time by posting changes here. Continued use of the site after changes are posted means you accept them. Our store is built on Webflow and Shopify.
1. Using the Site
You must be of legal age in your jurisdiction to use this site, and must not use it for any unlawful purpose or in violation of any applicable law. You must not transmit viruses or other malicious code. Breaching these Terms may result in immediate termination of your access.We may refuse service to anyone, at any time, for any reason.
2. Products, Pricing & Orders
Prices and product availability are subject to change without notice, and we may modify, limit or discontinue any product or the Service at any time. We've made reasonable efforts to display products accurately, but can't guarantee your screen will show exact colours.
We reserve the right to refuse or cancel any order, limit quantities, or restrict sales by person, household or region, at our discretion — for example where we suspect fraud or resale activity. You agree to provide accurate, current billing and account information.Refunds and returns are handled under our Refund Policy: [LINK TO REFUND POLICY]
3. Health & Product Information
Content on this site (including product descriptions) is for general information only and is not medical advice. Our supplements are not intended to diagnose, treat, cure or prevent any disease. Consult a healthcare professional before use if you're pregnant, breastfeeding, taking medication, or have a medical condition.
4. Third-Party Tools & Links
We may link to or provide access to third-party tools and websites we don't control. Use of these is at your own risk, and we're not responsible for their content, accuracy, or practices.
5. User Submissions
If you send us comments, reviews, or other content, you grant us the right to use, edit, and publish it without compensation or obligation. You're responsible for ensuring your submissions don't infringe on others' rights or contain unlawful, abusive, or harmful material.
6. Personal Information
Your use of the site is also governed by our Privacy Policy
7. Prohibited Uses
You may not use the site to: break any law; infringe our or others' intellectual property; harass or discriminate against others; transmit malware; scrape or harvest data; or interfere with the site's security or functionality. We may terminate access for any violation.
8. Disclaimer & Limitation of Liability
The site and Service are provided "as is" without warranties of any kind, to the extent permitted by law. We don't guarantee the site will be uninterrupted, secure, or error-free.To the fullest extent permitted by law, Matterial Ltd, its directors, employees and suppliers won't be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Nothing in these Terms excludes or limits liability that cannot be excluded under UK law (e.g. for death, personal injury, or fraud).
9. Indemnity
You agree to indemnify Matterial Ltd against any claims or costs (including reasonable legal fees) arising from your breach of these Terms or violation of any law or third-party right.
10. General
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. These Terms constitute the entire agreement between you and us regarding the Service. Our failure to enforce a right doesn't waive it.
11. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
Matterial LtdThe Cottage, Coppings Farm, Leigh, TN11 8PN, UK
hi@matterial.co
Company no. 16429440
