Privacy & Cookie Policy
Last updated: July 13 2026
This Privacy Policy explains how Matterial Ltd ("Matterial", "we", "us", "our") collects, uses and shares your personal information when you visit matterial.co, place an order, or otherwise contact us (the "Services"). By using the Services, you agree to this Policy. If you don't agree, please don't use the Services.We are the data controller of your personal information for the purposes of UK GDPR.
Changes to This Policy
We may update this Policy from time to time. Any changes will be posted here with a new "Last updated" date.
Information We Collect
Directly from you:
Contact details — name, address, phone, email
Order details — billing/shipping address, payment confirmation, order history
Account details — username, password
Shopping activity — items viewed, cart, wishlist
Anything you send us — e.g. customer support messages
You can choose not to provide some information, but this may limit your ability to use certain features (e.g. checking out).
Automatically, via cookies: device, browser and network information, IP address, and how you use our site. See Cookies below.
From third parties: our website and checkout are built on Webflow and Shopify, and our payment processor collects payment details to fulfil your order. Any information we receive from these providers is handled in line with this Policy; we're not responsible for their own privacy practices.
How We Use Your Information
To fulfil orders and run your account — process payments, ship products, manage subscriptions, handle returns, and provide customer support (necessary to perform our contract with you)
To market to you — email or other communications about products and offers, only where you've opted in or as otherwise permitted by law. You can unsubscribe at any time.
For security and fraud prevention — protecting your account and our Services
To meet legal obligations — e.g. tax, consumer protection, or responding to lawful requests
Cookies
We use cookies to run the site (via Webflow and Shopify), remember your preferences, and understand how visitors use the site. Shopify's own cookie use is described at shopify.com/legal/cookies. Most browsers let you block or remove cookies, but doing so may affect how the site works.
How We Share Your Information
We share personal information only where necessary:
Service providers who support our business — Webflow, Shopify, our payment processor, and delivery/fulfilment partners
Legal and safety reasons — to comply with the law, enforce our terms, or protect our rights and those of our customers
Business transfers — e.g. if Matterial is acquired or restructured
We do not sell your personal information.
International Transfers
Some of our service providers (e.g. Shopify) may process data outside the UK/EEA. Where this happens, we rely on appropriate safeguards such as the UK's International Data Transfer Addendum or the EU Standard Contractual Clauses.
Data Retention
We keep your information only as long as needed to provide the Services, meet legal or tax obligations, and resolve disputes.
Your Rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion
Restrict or object to processing
Request a portable copy of your data
Withdraw consent at any time (e.g. for marketing)
Complain to the UK Information Commissioner's Office (ico.org.uk)
To exercise any of these, contact us at hi@matterial.co. We may ask you to verify your identity first.
Children
Our Services are not intended for children, and we don't knowingly collect their personal information. If you believe a child has provided us with data, contact us and we'll delete it.
Security
We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.
Contact
Questions about this Policy or your data? Email hi@matterial.co.
